ZD
Zach D
1 reviews | Active since Oct 2019
26 Jul 2023, 10:32
Unhappy customers
I have spoken to agents regarding my contract with mondo mtn and was promised that a manager would call me until today nobody's has contacted me and yet my account is being debited every month I can't even get someone to help me yet. They don't have any customer service at all I'm paying for a router that doesn't work for me for 3 months I've been struggling to get hold of the relevant person to assist me I would never recommend. MONDO TO ANYONE I WILL CANCEL ALL MY CONTRACTS
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Replies (1)
Mondo's replyOfficial
26 Jul 2023, 10:52Hi Zach,
Thank you for sharing your experience with us.
We're sorry to hear that it didn't meet your expectations or the standards we hold ourselves to. We appreciate your feedback and want to ensure that we make things right.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you.
Your Case Number is: RCO423076.
Regards,
The Mondo Team
Thank you for sharing your experience with us.
We're sorry to hear that it didn't meet your expectations or the standards we hold ourselves to. We appreciate your feedback and want to ensure that we make things right.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you.
Your Case Number is: RCO423076.
Regards,
The Mondo Team
Mondo's reply26 Jul 2023, 10:52
Official
Hi Zach,
Thank you for sharing your experience with us.
We're sorry to hear that it didn't meet your expectations or the standards we hold ourselves to. We appreciate your feedback and want to ensure that we make things right.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you.
Your Case Number is: RCO423076.
Regards,
The Mondo Team
Thank you for sharing your experience with us.
We're sorry to hear that it didn't meet your expectations or the standards we hold ourselves to. We appreciate your feedback and want to ensure that we make things right.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you.
Your Case Number is: RCO423076.
Regards,
The Mondo Team