JB
Juan B
1 reviews | Active since Sept 2022
26 Nov 2022, 20:42
Unhappy customer
Now struggling 3 months to cancel a package deal with Mondo and MTN, deducting money but not solving the problem
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
28 Nov 2022, 08:06Good day Juan,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO308324
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO308324
Regards,
The Mondo Team
Mondo's reply28 Nov 2022, 08:06
Official
Good day Juan,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO308324
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO308324
Regards,
The Mondo Team
Mondo's replyOfficial
28 Nov 2022, 10:48Hi Juan,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
MTN Cancellation Reference: SR# ***
A request has been sent to MTN to complete a credit.
MTN Credit Reference: SR# ***
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
MTN Cancellation Reference: SR# ***
A request has been sent to MTN to complete a credit.
MTN Credit Reference: SR# ***
Regards,
The Mondo Team
Mondo's reply28 Nov 2022, 10:48
Official
Hi Juan,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
MTN Cancellation Reference: SR# ***
A request has been sent to MTN to complete a credit.
MTN Credit Reference: SR# ***
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
MTN Cancellation Reference: SR# ***
A request has been sent to MTN to complete a credit.
MTN Credit Reference: SR# ***
Regards,
The Mondo Team