HL
Helen L
1 reviews | Active since Aug 2017
01 Oct 2022, 08:15
Unhappy customer and will not recommend vodacom or Mondo
Issued a complained about Vodacom and Mondo handled the investigation, said in 2 to 3 working days they will come back to me only after an email they phone me back 2 weeks later I was in a meeting and they send an email saying they did make contact but expecting me to phone them... it is a new month and still nothing but that is how it works when it comes to Vodacom and complaints.
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
01 Oct 2022, 10:26Good day Helen L,
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultants to contact you and assist with your query.
Reference number: RCO279887
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultants to contact you and assist with your query.
Reference number: RCO279887
Regards,
The Mondo Team
Mondo's reply01 Oct 2022, 10:26
Official
Good day Helen L,
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultants to contact you and assist with your query.
Reference number: RCO279887
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultants to contact you and assist with your query.
Reference number: RCO279887
Regards,
The Mondo Team
Mondo's replyOfficial
13 Oct 2022, 11:13Hi Helen,
Trust you are well.
As discussed with Mondo, we have loaded the promo data for you.
Due to this, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
As discussed with Mondo, we have loaded the promo data for you.
Due to this, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply13 Oct 2022, 11:13
Official
Hi Helen,
Trust you are well.
As discussed with Mondo, we have loaded the promo data for you.
Due to this, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
As discussed with Mondo, we have loaded the promo data for you.
Due to this, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team