LP
Lorato P
1 reviews | Active since Feb 2022
11 Feb 2022, 11:53
Unhappy client
app**** to upgrade my phone last year in October 2021, even today i have not received my phone and the their system has locked me not to apply with other MTN shops. I was sent an email in Dec 2021, informing that my phone will be delivered soon....even today. No updates, nothing so far. Decided to call and cancelled my application with them today 11 Feb 2022.
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Replies (1)
Mondo's replyOfficial
11 Feb 2022, 11:55Good day Lorato,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO183321
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO183321
Regards,
The Mondo Team
Mondo's reply11 Feb 2022, 11:55
Official
Good day Lorato,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO183321
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO183321
Regards,
The Mondo Team