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Sharon N

1 reviews | Active since Jun 2021

28 Jun 2021, 07:49

Unhappy

Hi , I cancelled my contract 2 days after recieving it and not using it at all.That was on the 2 June.I am a single mum and do not have funds to play with.However the amount was debited of my account 2 days ago.I am very disappointed with this service.Please contact me urgently on *** or email me on ***.

0
Replies (40)
Mondo
Mondo's reply28 Jun 2021, 08:36
Official
Hi Sharon,  We sincerely apologize for your experience; this is not aligned to what our brand stands for nor how we conduct our business.  

We have escalated your complaint to the necessary department, and this will be investigated.  In the meantime, we will get one of our Customer Care Consultant to contact you and assist with your query.  Your Case Number is: RCO125541  Regards, The Mondo Team 
SN
Sharon N's update28 Jun 2021, 09:12
Reviewer Update
The service I am recieving is totally pathethic. I have cancelled this contract on the 2 June ref no RC*** with Reuben Sewpersadh.I was assured it will be cancelled in 7 to 14 days and no money will be debited.I cancelled because i was **** to and misinformed about my contract in the first place by Bongi....to me it seems at long as debit details are recieved the service doesnt exist.I called you guys now and Miranda Khumalo informed me that although Reuben requested the cancellations it waz not cancelled.i have to buy airtime and call you guys all at my expense.its so strange to get the contract your consultants phoned me everyday but now no one can call me with regards to this.i was also advised now that my refund will only be done on my debit date.....like i said i cancelled this on the 2 June...i am a self employed single mothet of 3...i cannot wait for the end of this month to get money back that i need urgently....i need someone who is going to really help me to call me back urgently.
SN
Sharon N's update28 Jun 2021, 09:21
Reviewer Update
This contract was 199....but 288 was debited from my account.
Mondo
Mondo's reply28 Jun 2021, 09:24
Official
Hi Sharon,  
One of our Customer Care Consultants will be in contact with you. Regards, The Mondo Team 
Mondo
Mondo's reply05 Jul 2021, 15:02
Official
 Hi Sharon,
Trust you are well.
As per your telephonic discussion with Nicole, please note that a follow up has been sent to the MTN team for an urgent cancellation and credit to be done.
Kindly note that we will keep you updated of the progress.
We do apologize for the delay.
Regards,The Mondo Team 
SN
Sharon N's update15 Jul 2021, 08:07
Reviewer Update
This matter has not yet been resolved.I have recieved a email that Mtn will be debiting my account again on the 25th.This is the most pathethic service i have recieved. There has been no cancellation of this contract and there has been no refund.i am a single mum in quarantine who is in urgent need of my funds which you have taken and refuse to give back and yourl dont care.pathethic.most disgraceful service .
Mondo
Mondo's reply15 Jul 2021, 08:45
Official
Hi Sharon,

 We are currently operating at minimal capacity due to the ongoing protest action. 
We will get one of our dedicated consultants to contact you and assist with your query upon our return to office. 

Regards,
The Mondo Team
SN
Sharon N's update15 Jul 2021, 08:48
Reviewer Update
Thid response does not help me .I have recieved numerous responses like this and no helps so please dont send me these responses and do you job.
Mondo
Mondo's reply15 Jul 2021, 10:39
Official
Hi Sharon,

We will revert upon our return to the office as we currently have limited access to our systems.

Thank you for understanding.

Regards,
The Mondo Team
SN
Sharon N's update15 Jul 2021, 10:54
Reviewer Update
This matter is unresolved from the end of may and there were no protest actions from then so its just excuses ...it seems like all you do is escalate but no serious commitment or action...but my money was debited very quick .
Mondo
Mondo's reply15 Jul 2021, 11:00
Official
Hi Sharon,

We are awaiting feedback from MTN and have escalated to their management team for resolution.

Regards,
The Mondo Team
SN
Sharon N's update15 Jul 2021, 11:49
Reviewer Update
This also had been escalated to Mtn management last week...nothing was done...in fact i got a email that another debit is gonna go off on the 25th ....so i dont need to hear that again as well.it seems like you are running around jn circles making excuses for your service....this has been going on from May.....count the days
Mondo
Mondo's reply15 Jul 2021, 11:53
Official
Hi Sharon,

We will keep you updated.

Regards,
The Mondo Team
SN
Sharon N's update15 Jul 2021, 12:02
Reviewer Update
Yes in another 2 weeks.
Mondo
Mondo's reply15 Jul 2021, 14:15
Official
Hi Sharon,

Your query will be prioritized  upon our return to office. 
 
Regards,
The Mondo Team
SN
Sharon N's update15 Jul 2021, 14:31
Reviewer Update
Like I said I dont have faith in anything you say....this has a promise that was made a thousand times before and nothing was done.in fact it has gotten worse ...i will never recommend your company to anyone and will let everyone know how your service really is....pathetic and dissappointing.
SN
Sharon N's update15 Jul 2021, 15:15
Reviewer Update
Can you please stop replying and resolve this matter....there is no point really....whether you have staff or limited staff the service is just the same.
Mondo
Mondo's reply15 Jul 2021, 15:45
Official
Hi Sharon,

We will be in touch with you on Monday.

Stay safe.

Regards,
The Mondo Team
SN
Sharon N's update19 Jul 2021, 11:47
Reviewer Update
Its Monday...I am waiting
Mondo
Mondo's reply19 Jul 2021, 16:53
Official
Hi Sharon,

Trust you are well.

As discussed with Nicole, please note that your MTN cancellation has been done and a follow up on credit has been sent to MTN.

We will keep you updated of the progress.

Regards,
The Mondo Team
SN
Sharon N's update02 Aug 2021, 12:36
Reviewer Update
Once again...promise made but not kept.I was called on the 19th of July so say that my credit will be done in 3 days time....what is the date now 2 August ...2 weeks later and still nothing....nothing new...just pathetic service as usual.
SN
Sharon N's update05 Aug 2021, 13:22
Reviewer Update
What is wrong with Mondo.Can I please get my money back....please its been 3 months.
SN
Sharon N's update09 Aug 2021, 21:57
Reviewer Update
NICOLE CAN YOU PHONE ME BACK PLEASE.....CAN A MANAGER FROM THIS USELESS COMPANY PHONE ME BACK....YOU DID NOT REFUND MY MONEY BACK FOR 3 MONTHS AND NOW MTN HAS THE ****** NERVE TO TRY AND DEDUCT 1194.39.....FOR WHAT ?????????????....I AM GOING TO TAKE THIS TO THE NEWSPAPER AND TV...PHONE ME BACK URGENTLY
Mondo
Mondo's reply12 Aug 2021, 11:22
Official
Hi Sharon,

Please note that we have attempted contacting you with no success.

Kindly note that our management team is working with the MTN management team to have this resolved.

We will keep you updated on the progress of this.

Regards,

The Mondo Team
SN
Sharon N's update12 Aug 2021, 13:27
Reviewer Update
No one has tried contacting me from Mondo thank you.I have recieved no calls...or messages.Also please make sure that no money is deducted from account...I don't care about anything else....and who is gonna be liable for all the bank charges now...ME
Mondo
Mondo's reply16 Aug 2021, 13:38
Official
Good day,

Please note that we have escalated this to MTN.

We do apologize for the inconvenience caused.

We will advise you accordingly, once we receive feedback.

Regards,
The Mondo Team
SN
Sharon N's update16 Aug 2021, 15:38
Reviewer Update
This has been escalated to Mtn for months now and no response or refund
..can you please arrange for urgent refund of my money please
Mondo
Mondo's reply16 Aug 2021, 16:35
Official
Good day,

We do apologize for the delay regarding your query.

Kindly note that this has been escalated to the management team in order to prioritize the credit.

Regards,
The Mondo Team
SN
Sharon N's update16 Aug 2021, 20:34
Reviewer Update
This has also been done before....remember this problem is on going from May...I am now tired.
Mondo
Mondo's reply17 Aug 2021, 07:38
Official
Good day,

Please note that the relevant department is currently working on your query.

We do apologize for the inconveniences caused.

Regards,
The Mondo Team
SN
Sharon N's update18 Aug 2021, 20:35
Reviewer Update
CAN SOMEONE PLEASE REFUND ME MY MONEY...THE MONEY THAT WAS TAKEN OUT OF MY BANK ACCOUNT WITHOUT MY PERMISSION...ARE YOURL HAPPY YOURL STOLE MY MONEY AND REFUSE TO GIVE IT BACK AND NOW I MUST KEEP BEGGING FROM MAY .
Mondo
Mondo's reply19 Aug 2021, 08:37
Official
Good day,

Please note that this has been escalated to the relevant department.

Once we receive feedback, we will advise you accordingly.

Regards,
The Mondo Team
SN
Sharon N's update20 Aug 2021, 13:49
Reviewer Update
What is damn going on......I just recieved a email now that Mtn is going to deduct/ debit my account on the 25th.....CAN SOMEONE GIVE ME A CALL
Mondo
Mondo's reply20 Aug 2021, 16:38
Official
Hi Sharon,

Please note that your line was cancelled, therefore, should you be billed for any contracts, you may email us your MTN invoice and we will submit for a refund.

Regards,
The Mondo Team
SN
Sharon N's update20 Aug 2021, 18:25
Reviewer Update
Listen to me....I am not gonna let anymore of my money be debited...understand ..I have taken this complaint much higher to people who will really help....as for refunds...you have not even refunded my money from June ..I don't believe in empty promises and lies.....you better make sure the debit order is cancelled and my money refunded....that is all i want to hear.
Mondo
Mondo's reply23 Aug 2021, 09:06
Official
Hi Sharon,

Trust you are well.

Please note that we sincerely apologize for the delay with your refund.

Kindly note that we have escalated this to the management team of MTN and we are currently awaiting feedback.

Once we receive feedback, we will advise you accordingly.

Regards,
The Mondo Team
SN
Sharon N's update23 Aug 2021, 09:13
Reviewer Update
Please look back on this profile and see how many times you have escalated this to Mtn and nothing was done.
Mondo
Mondo's reply24 Aug 2021, 16:30
Official
Good day,

Please note that MTN has confirmed that a credit has been processed on your account.

This should reflect at the end of this month.

Regards,
The Mondo Team
SN
Sharon N's update26 Aug 2021, 01:55
Reviewer Update
If this contract is cancelled and the debit order cancelled...why is Mtn still trying to debit my account.I just saw my statement now and they trying to debit 1194 from my account after I told you not to..this incompetence is totally not acceptable.
I need to speak to some one in higher management.
Mondo
Mondo's reply26 Aug 2021, 16:36
Official
Good day,

Please note that there are no active contracts under your name.

Should you receive an invoice or get billed, you may contact the MTN customer care team on 083135.

Regards,
The Mondo Team