1 reviews | Active since Apr 2024
UNHAPPY AND UNHELPED BUT CHARGED FOR A PHONE I DO NOT HAVE
First of all, they continued with my application without me approving the debi-check. I call and get 3 different service consultants and all 3 of them say three totally different things, fast-forward to delivery day, he DSV delivery people come and they have a boimetrics machine that does not work after many failed attempts, he DOES NOT DELIVER MY PHONES WHEN IT IS THEIR FAULT! Next thing i try to call to cancel my contract and they tell me i have to cancel with DSV, i do that and i call again they tell me i have to cancel with MTN, i do that now i cannot get a phone because Mondo does not want to cancel the contract that they failed to deliver. it has been over a week and i am phoneless because wherever i go they tell me i have a contract with Mondo. They failed to render the service they offer and now i am paying for it. How on earth is it possible that 3 different companies have to cancel 1 cellphone contract?
If you can please assist in making sure my contract THAT HAS NOT EVEN STARTED YET is cancelled so i can proceed to go to the store and get a phone.
I have been calling them non-stop fpr the past two days with failure just because i want to cancel a contract that has not started because they (MONDO) failed to render services they offer
Thank you for taking the time to write to us about your MTN order.
We sincerely apologize for the level of service you have received.
DSV has scheduled delivery for the 11th of March as authentication failed when they attempted to deliver on the 9th of March.
Kind Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN order.
We sincerely apologize for the level of service you have received.
DSV has scheduled delivery for the 11th of March as authentication failed when they attempted to deliver on the 9th of March.
Kind Regards,
The Mondo Team
Also authentication did not fail on my side as i produced everything that was required of me, authentication failed ON YOUR SIDE !! Please make sure they bring a WORKING Bio-metric device this time, NOT TWO OLD DEVICES THAT WORK BY CHANCE! this is really frustrating especially as a first time customer. Now how can i recommend to people when i had such a terrible first experience?
Also authentication did not fail on my side as i produced everything that was required of me, authentication failed ON YOUR SIDE !! Please make sure they bring a WORKING Bio-metric device this time, NOT TWO OLD DEVICES THAT WORK BY CHANCE! this is really frustrating especially as a first time customer. Now how can i recommend to people when i had such a terrible first experience?
