aM
anita M

1 reviews | Active since Jun 2015

17 Sept 2019, 08:16

Unhappy and mislead

I have been trying to cancel a vodacom contract which was sold to me by a Mondo agent for the past two weeks. I am currently using MTN and i specifically told the guy i was speaking to that i wanted to port to vodacom and use the new vodacom contract on my MTN number. He assured me that i would be able to do that once i have recieved my new vodacom sim card. To my surprise i was told by vodacom that it is too late to do that once i have recieved the sim card. Secondly the deal he was selling me was for 80 gig per month. I was surprised when vodacom told me that it was only for 30gig a month, which yet another lie. Another lie which he told me was that the first debit order would go off in October which was untrue because i was told it would be within 48 hours by vodacom. I dont understand why your agent would lie on purpose just to sell the deal. You are behaving like ****** and leave me to sort out the problem. You are very misleading

0
Replies (4)
Mondo
Mondo's reply17 Sept 2019, 08:21
Official
Good Day Anita, 

Thank you for raising your query with us. 

Please note that we are attending to your query with the utmost urgency. 

Kind Regards, 

Mondo Team
Mondo
Mondo's reply18 Sept 2019, 16:48
Official
Good Day Anita, 

As per your discussion with Kimona, please note that your contract has been cancelled and your query is resolved.

Should you have any further queries please call our team or feel free to drop our team and email.

Kind Regards, 

Mondo Team
aM
anita M's update18 Sept 2019, 16:56
Reviewer Update
Would like to thank Kimona for the GREAT customer service. After recieving undue frustration regarding a vodacom contract she went out of her way to resolve the query. She made sure she contacted me daily to give me updates till my contract was successfully cancelled. Keep it up Kimona!! A 5 star rating for you.
Mondo
Mondo's reply11 Jan 2023, 14:38
Official