1 reviews | Active since Jun 2015
Unhappy and mislead
I have been trying to cancel a vodacom contract which was sold to me by a Mondo agent for the past two weeks. I am currently using MTN and i specifically told the guy i was speaking to that i wanted to port to vodacom and use the new vodacom contract on my MTN number. He assured me that i would be able to do that once i have recieved my new vodacom sim card. To my surprise i was told by vodacom that it is too late to do that once i have recieved the sim card. Secondly the deal he was selling me was for 80 gig per month. I was surprised when vodacom told me that it was only for 30gig a month, which yet another lie. Another lie which he told me was that the first debit order would go off in October which was untrue because i was told it would be within 48 hours by vodacom. I dont understand why your agent would lie on purpose just to sell the deal. You are behaving like ****** and leave me to sort out the problem. You are very misleading
Thank you for raising your query with us.
Please note that we are attending to your query with the utmost urgency.
Kind Regards,
Mondo Team
Thank you for raising your query with us.
Please note that we are attending to your query with the utmost urgency.
Kind Regards,
Mondo Team
As per your discussion with Kimona, please note that your contract has been cancelled and your query is resolved.
Should you have any further queries please call our team or feel free to drop our team and email.
Kind Regards,
Mondo Team
As per your discussion with Kimona, please note that your contract has been cancelled and your query is resolved.
Should you have any further queries please call our team or feel free to drop our team and email.
Kind Regards,
Mondo Team
