JB
Jenson B

1 reviews | Active since Dec 2017

21 Oct 2024, 21:19

Unhappy

Good day

An agent called me on Friday and assisted me with an application for a contract, after taking my details and id todo a credit check vetting, the agent congratulated me and informed me that iqualify, shen then proceded to name the phones i qualify for and she stated with Honor and Huawei and i then told the agent before she continued with naming other phones, i asked her to please just listen to me before she continues naming the other phones, that i do not like those phones... (Honor and Huawei) i would like to hear the deals on Samsung please, immediatly she sdropped the phone without saying anythii personally think this was un called for and rude, as i feel i just told her i dont really like those phones and could she assist with Samsung deals, 3 of my family members reffered me to Mondo for the great service you provide, i did not expect this to happen. Please can someone with a kinder attitude perhaps assist me. Thank you kindly

0
Replies (3)
Mondo
Mondo's reply22 Oct 2024, 07:37
Official
Hi  Jenson 

I trust you are well. 

I am sorry for the rude behavior and service you received from our agents. We are currently looking into your query and will contact you with feedback as soon as possible.  Should you have any questions, please contact our Customer Care team. 


Regards,
The Mondo Team 
JB
Jenson B's update22 Oct 2024, 10:59
Reviewer Update
Thus far no one has contacted me since....
Mondo
Mondo's reply22 Oct 2024, 11:06
Official
Hi Jenson. You will be contacted shortly.