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Ndamu M

1 reviews | Active since Jan 2022

07 Feb 2022, 14:06

Unfaithful company

Unfaithful company they don't treat customer fairly

0
Replies (7)
Mondo
Mondo's reply07 Feb 2022, 14:11
Official
Good day Ndamu,
 
Thank you for taking the time to write to us about your MTN query.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO180833
 
Regards,
 
The Mondo Team
NM
Ndamu M's update07 Feb 2022, 14:49
Reviewer Update
I will wait for a call
Mondo
Mondo's reply07 Feb 2022, 15:02
Official
Hi Ndamu,

Please note that your query has been escalated to the relevant department for urgent assistance.

Once we receive feedback, we will advise you accordingly.

Regards,

The Mondo Team
NM
Ndamu M's update07 Feb 2022, 15:26
Reviewer Update
Better send me that my application is unsuccessful than keeping me waiting for your invalid reason
Mondo
Mondo's reply07 Feb 2022, 15:41
Official
Good day,

Please note that as per the system, your application does not reflect as unsuccessful.

As per system, the application is in-progress.

Regards,

The Mondo Team
NM
Ndamu M's update07 Feb 2022, 16:45
Reviewer Update
But someone we app**** together already received her parcel why me
Mondo
Mondo's reply09 Feb 2022, 10:05
Official
Hi Ndamu,

Trust you are well.

Please note that the reason as to why you did not receive your MTN order yet, is due to a stock delay.

Kindly note that we have escalated your query to the sales team in order to make contact with you.

Regards,

The Mondo Team