Unfair cancellation

I signed up with mondo and added the funeral or death benefit. I was paid the 17th of December 2024 and they debited me on the 19th of December and they claimed my debit order was unsuccessful due to insufficient funds.

They then debited me again on the 3rd of January 2025 and on the 6th stated my debit order was unsuccessful due to insufficient funds and that the service was cancelled, and I’ve been paying for this for over a year.

When I called their call centre the First Gentleman put me on hold to go and get clarity but dropped the call before getting back to me, I called in for a second time and this gentleman put me on hold to find out what happened. He then came back and said that they don’t deal with this service I will have to send an email to Vuka call centre and they will assist me.

Since the 7th of January I have not received a response from Mondo.

I have paid for this service for a year and you guys just cancelled I want my premiums back this is nonsense.