*********, Poor, Pathetic and Tardy Service from RewardsCo & MTN

On the 5th of May 2020, Simon, a Mondo agent, telephonically offered me an MTN package of 20GB anytime data and 20GB night data at R199 p/m for 24 months. After discussing a few details, I accepted the contract and a few days thereafter, I was notified that the contract was approved. On the 10th of May 2020, the sim card was delivered, but it was not RICA-ed as they were supposed to do. After enquiring this, they couldn't provide a reason of what went wrong and asked me to have it done at an MTN branch. For May, I received a pro-rata amount of data, but for June, I only received 14GB. (The following months, I received 15GB data). On the 23rd of June, I contacted MTN to query the situation. MTN eventually (a month later), emailed me a contract that they had received from RewardsCo, which had been wrongly dated and it had the wrong package type information on it. After contacting MTN, I also emailed Mondo, who finally logged an investigation with number J05850. After multiple emails and telephone calls to RewardsCo, Noxolo informed me on the 31 July 2020 that the investigation was found in my favour, meaning the agent had signed me up for the wrong contract and that disciplinary action will be taken. Furthermore, they couldn't change the contract so that I would receive the package that I was offered. Instead she proposed that I continue with the current contract of 15GB data (10GB anytime data and 5GB night data) at a price of R197.95 (why would anyone in their right mind want less than half of what they were offered at a price difference of R1.05?) or I could cancel the contract. I opted for the latter, which I was promised would be marked as urgent and would take about 3 days. Since then I have continuously emailed and called and received empty promises such as the debit orders will be stopped, I'll receive credit for the deductions, the contract will be cancelled and I'll be contacted within 24 hours with feedback. A cancelation that should have taken about 3 days, has taken a month. In the meanwhile, they continued making monthly deductions from my bank account and I continued to receive the wrong amount of data per month. Despite the agents always sounding polite and as if they truly want to help, the service I have received has been poor, tardy and pathetic. As for MTN, the sense I get from them is that they're passing the buck. It is convenient to say that the contract was not entered into directly with them, yet they continue to outsource sales to RewardsCo, despite being aware of numerous problems that clients have had with them. Needless to say, this is been a tiresome and frustrating experience that I'd wish on no one.