********* conduct

I wish there was an option of a no star. I was contacted by a Mondo salesperson on the 19 June offering to upgrade my 2 data packages, from 2 GB and 5 GB to 25 GB packages at the same cost as I'm currently paying. This I agreed to. There was a mention of my 2 mobile phone packages, but I didn't agree with any changes to them. I was told I would receive an email and SMS with the details of the changes, I haven't received either of these. In light of not receiving written details of these changes I called the Mondo customer line on the 29 June and spoke to Phindle Zondo, I requested that the upgrades be reversed. Reference number ***.

I have now received my Vodacom account and see that these upgrades haven't been reversed. My Vodacom has now gone from R687.29 to R2252.71.

This is not the first instance of issues with Mondo contacting me to offer "deals". The first was the upgrade to from 2 GB to 5 GB a number of years back. That resulted in me being charged for a new contract and number. Vodacom honoured the commitment and combined the cost of the two numbers to match the amount offered and give me a 5 GB package. A similar event happened at the beginning of the year when I was offered an upgrade on the 5 GB package, but instead of an upgrade package I was again given a new number and additional package.

I do not wish to be contacted for any "special deals" from Mondo. Your behaviour is ********* at best, possibly **********.