LN
Lebohang N
1 reviews | Active since Mar 2015
20 Jan 2023, 11:54
********* business practice
I was called by an agent for a vodacom contract, and she mentioned that I am going to get a R1000 Garnish voucher and my account will be debited month end of February. The router was delivered with no voucher and I have been calling vodacom with no help and today my account was debited for this contract. What an ********* way of doing business. This will be escalated to the Ombudsman because we are being ****med and misled to take contracts.
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
20 Jan 2023, 12:04Good day Lebohang N,
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultants to contact you and assist with your query.
Reference number: RCO334371
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultants to contact you and assist with your query.
Reference number: RCO334371
Regards,
The Mondo Team
Mondo's reply20 Jan 2023, 12:04
Official
Good day Lebohang N,
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultants to contact you and assist with your query.
Reference number: RCO334371
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultants to contact you and assist with your query.
Reference number: RCO334371
Regards,
The Mondo Team
Mondo's replyOfficial
15 Feb 2023, 12:31Hi Lebohang,
Trust you are well.
Please note that the Vodacom order that was processed by Mondo/Rewardsco has been cancelled.
Cancellation Reference No: ***
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that the Vodacom order that was processed by Mondo/Rewardsco has been cancelled.
Cancellation Reference No: ***
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply15 Feb 2023, 12:31
Official
Hi Lebohang,
Trust you are well.
Please note that the Vodacom order that was processed by Mondo/Rewardsco has been cancelled.
Cancellation Reference No: ***
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that the Vodacom order that was processed by Mondo/Rewardsco has been cancelled.
Cancellation Reference No: ***
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team