********* business

I received a call from one of the Mondo salesperson who then sold me a "great" deal to upgrade my current Vodacom subscription which is due for an upgrade. A couple of days later I receive the phone and noted that it is not the correct phone (Agreed on an Iphone 11 128G, but received a 64G). I then called Vodacom call centre who referred me to the Monde customer service. During these conversations I also realised that my current subscription was changed to a different package (Was sold a package with R230 min airtime and 2G data, one loaded however was for R430 voice only) I was also surprised to hear that on the package that was loaded I would have to pay R400 more than what was agreed! The customer service consultant only said sorry and that I should call them the next morning to arrange for a collection. How many people are ******* but this ********* business practise and then struggle to fix things later. To top it all I called the next day at 13h00 only to listen to a voice recording that I've called outside their normal business hours, however the voice was telling me that the normal hours on Friday are from 8h00 to 16h00!! I think that the Communications whatc dog need to be informed of this as it seems that this is a common practise.