********* Behaviour

Do not buy from these people over the phone. The fact that the calls are recorded means nothing. Was sent the wrong handset to which I had to call and spend so much time trying to sort out. Told them to listen to the call and resolve. This was on the 17th November and its now the 13 December. They collected the phone on last Friday and I had to call in today and now it will take another 5 to 7 working days to cancel the deal. In the meantime Vodacom has already billed me for a phone I did not want and now have to wait until end of January to be credited. Further insult to injury once upgrade is cancelled they say the will correct which will take another 7 to 10 working days to have the phone delivered - if in stock. Otherwise again you wait.

No feedback on the ********* sales person sending a me phone I did not order. The Supervisors are constantly in meetings and chronically unavailable. When asked for the name and surname of the supervisor or call center Manager the agent in question said she unable to provide me with a a surname only first names which included herself. When asking for an e-mail address of these so called management with no surnames, I was told its their personal email address and I need to email the customer care email address.

This is one shady company and have never experienced such bad service from a company. I was a Sales Call Center Manager for over a decade and I have never heard such nonsense in my life. This is such a shady company only looking at earning commission at all costs even if it means being completely ********* with no values. Stay away from these people,