********* approach to obtaining contracts

In July I received a call from someone from Mondo informing me that because I was a loyal Vodacom customer I qualified for an upgrade on my current contract which would involve me receiving a Vodafone Mobile WiFi R209-Zr, Office 365 Personal Subscriptiopn for 1 year and a Vodacom Contract 3-in-1 Sim without any additional costs to my contract. I repeatedly indicated to the person who called me that I was very happy with my current contract and that I had internet access at work and at home and therefore did not require these devices. She spoke extremely fast and assured me each time that I would not be paying more on my contract. I thus thought that I had to nothing to lose to accept the devices and on the 12th July a box with the above devices was delivered by courier to my workplace. I was extremely busy at the time and never opened the contents of the box and was out of the country for a significant period in September and October and the early part of November. Recently, I had reason to check on my bank statement and was completely taken aback when I realised that instead of paying the normal R143.49 per month for my contract I have been paying R382.49 per month since July 2017. As soon as I could, I visited the Vodacom shop in Garden Centre Cape Town and they indicated to me that they were inundated with similar complaints from clients against Mondo and they were very sympathetic and assisted me with contacting Mondo. The person at Mondo asked to talk with me and instead of dealing with the clearly ********** activity of their company they insisted that they could not do anything about my situation because it was outside the return policy period. I eventually managed to persuade this person to listen to the conversation between myself and the Mondo consultant who called me in July. After a short period she returned to the phone and informed me that their investigator would be contacting me within 3 to 5 working days.

I have major concerns of the ********* nature of the modus operandi of Mondo and the way in which they clearly deceive unsuspecting indivduals. I have unwittingly paid almost 3 times more on my contract for 5 months now for devices which I have not even opened and for which I have no use and Mondo sees nothing wrong with continuing to charge for this for another 19 months. I want this "upgrade" immediately stopped and to be refunded for what I have paid for these devices and I never want to be called by Mondo again!