1 reviews | Active since Oct 2022
********* AND MISLEADING
Spoke to a customer service consultant with the name of Amanda.
Although I app**** for a Samsung Galaxy A20 I was informed that the A20 has been taken off the market and informed me that rhe A13 8s a better phone.
The suggested contract I app**** for via Credit Score was for R99.00.
Amanda then informed me that the contract is actually R169.00 and a once off admin fee of R149.00 for Mondo.
The contract is wit MTN.
On receiving the debi checks from FNB I noted that 2 debi checks was submitted for R149.00 and for MTN the contract amount of R630.00.
On contacting Mondo informing them its not correct, the agent attempted to convince me that the amount of R630.00 is not the amount that will be deducted monthly from my account and not tge amount of the contract.
This company should not be supported by Clear Score or MTN as what they are attempting is *********.
If I knew that they actually resource contracts I could have gone directly to MTN.
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO287406
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO287406
Regards,
The Mondo Team
Trust you are well.
As per our telephonic discussion, please note that the recent MTN application that was processed by Mondo has been cancelled.
Thank you for allowing us to look into your query. Your query will now be closed.
Have a lovely day further.
Regards,
The Mondo Team - Nicole
Trust you are well.
As per our telephonic discussion, please note that the recent MTN application that was processed by Mondo has been cancelled.
Thank you for allowing us to look into your query. Your query will now be closed.
Have a lovely day further.
Regards,
The Mondo Team - Nicole