Uncertified and very upset customer

Dishonest and false advertising

I received a call from Telkom buy Mondo on 16 April 2018 and spoke to a sales lady by the name of Emily Marx, she was selling their free me data which I declined due to the slow internet I was getting , she managed to convince me to buy a internet router which I also thought is a great offer for me. I then agreed to take a contract with them where I was gonna pay R139 a month for 10GB of data and another 10GB night suffer. There was a once of amount I was of R149 I was supposed to pay for connection. It was successfully deducted on 18 April 2018. Emily promised me that I will get the router by 8 May 2018 and I haven’t received it till this day.

I’ve calling them week after week since then and they’ve been taking me from pillar to post every time I call. On 10 May 2018 I spoke to Varsha Naaido who told me that they’ve been having a problem with the stock however she promised that I will get it by the end of the following week which was 18 May 2018, she told me that I won’t be charged the full amount of R139 as they are at fault. I still haven’t received anything from them, not even a phone call. I decided to call them again today and again I spoke to Varsha, the call got disconnected, I called back and spoke to Nicole, the same thing happen, I tried again and spoke to Khanyisa who said she is tranfering me to the department who will help me get my money back however there was no answer. To show how they don’t care about their customers no one made any means to call me back and assist me.

The way I’m so angry with this network I even ported to another one and don’t want anything to do with them as they are ****** and *****.

I want my money back from them because it’s obvious that I paid for nothing. Everything they promised was just the lie!!!!