Unauthorized/******* Charges

Good day,

Regarding the following Telkom account number: ***,

Can you explain why Telkom is charging me a payment rejection fee(R202.70), because there were enough funds in my bank account for the months of November and December 2021, I have proof of it, if your debit order was rejected, it was not because of insufficient funds in my bank account, also my agreement date with you/Mondo was that the debit order will go off at the end of each month and at the end of November 2021 there were enough funds in my bank account for the debit order of R192.42 to go off, please provide proof that the debit order did indeed collected at the end(30th) of November 2021,

Rectify this statement/account, I don't owe you anything and you are not going to charge me for your failure,

I will give you 72 working hours before I report this matter to the National Consumer Commissioner and/or the Ombudsman for investigation,

Will wait to hear from you,

Thank you,

Rosemary Dianne Jacobs - Account Number: ***, Identity Number: ***, email address: ***, residential address: 36 Pagoda Street, Buffalo Flats, Extension 2 to 7, East London, Eastern Cape, 5209, contact numbers: ***