MK
MBALI K
1 reviews | Active since Aug 2011
17 Feb 2021, 14:37
UNAUTHORIZED NEW CONTRACT ON MY NAME
I received a parcel today and i was informed by the delivery guy that it is from MTN. I then called MTN (135) to find out why did i receive this parcel. i was informed that the contract was processed by Reward.co at Mondo company. I tried to call them but there was no answer and i could not get any help. this is not the first time where Mondo company is doing something like this to me. I did not ask for any contract and I do not remember a single day where I was contacted by their agent and/or where I contacted them to request for this contract. I believe that this is ***** and Mondo (Reward co) should rectify this immediately.
Helpful (0)
Replies (3)0
Replies (3)Mondo's replyOfficial
17 Feb 2021, 16:45Hi Mbali, Please note that we have logged an investigation for the dispute raised.
We will revert with feedback.
Many thanks, The Mondo Team
We will revert with feedback.
Many thanks, The Mondo Team
Mondo's reply17 Feb 2021, 16:45
Official
Hi Mbali, Please note that we have logged an investigation for the dispute raised.
We will revert with feedback.
Many thanks, The Mondo Team
We will revert with feedback.
Many thanks, The Mondo Team
Mondo's replyOfficial
18 Feb 2021, 17:26Hi Mbali, Please note that we are experiencing technical difficulty with the dispute raised.
Our team is working on this and will revert with feedback.
We will revert with feedback.
Many thanks, The Mondo Team
Our team is working on this and will revert with feedback.
We will revert with feedback.
Many thanks, The Mondo Team
Mondo's reply18 Feb 2021, 17:26
Official
Hi Mbali, Please note that we are experiencing technical difficulty with the dispute raised.
Our team is working on this and will revert with feedback.
We will revert with feedback.
Many thanks, The Mondo Team
Our team is working on this and will revert with feedback.
We will revert with feedback.
Many thanks, The Mondo Team
Mondo's replyOfficial
22 Feb 2021, 10:13Hi Mbali, Thank you for choosing to stay with Mondo.
As discussed with Kim, you have opted to keep these contracts.
We have made arrangements to compensate you. Please email Kim the requested documents.
Your query is resolved and will be closed.
Should you have any further queries, please feel free to call or email our team.
Many thanks, The Mondo Team
As discussed with Kim, you have opted to keep these contracts.
We have made arrangements to compensate you. Please email Kim the requested documents.
Your query is resolved and will be closed.
Should you have any further queries, please feel free to call or email our team.
Many thanks, The Mondo Team
Mondo's reply22 Feb 2021, 10:13
Official
Hi Mbali, Thank you for choosing to stay with Mondo.
As discussed with Kim, you have opted to keep these contracts.
We have made arrangements to compensate you. Please email Kim the requested documents.
Your query is resolved and will be closed.
Should you have any further queries, please feel free to call or email our team.
Many thanks, The Mondo Team
As discussed with Kim, you have opted to keep these contracts.
We have made arrangements to compensate you. Please email Kim the requested documents.
Your query is resolved and will be closed.
Should you have any further queries, please feel free to call or email our team.
Many thanks, The Mondo Team
