unauthorized debt orders!!!!!!

Last year around September I decided to sign up for a 10GB Telkom data contract for R99 monthly. I was told if I was unhappy with the deal I can return the ****le and cancel the contract within a month with zero cancellation fee. I did exactly that within a week of receiving my 10GB mainly because it was exhausted within one week and this wasn’t going to work for me. I called Mondo and let them know I wasn’t happy with the deal and that I would like to cancel the contract, I was told to return the ****le and that they would charge me for the 10GB I had used at the end of the month. At the end of the month I was charged just over R200 which was strange because they were meant to debt me R99 as per contract. The next month I was charged just over R300. I then called and asked if the contract was canceled and inquired about being over charged. They apologize and said they would fix the problem. This didn’t happen as I was then debated just over R1700 in the months to come! I don’t understand how this is happening! I’ve called numerous times about this since last year (2019)?and I still haven’t been helped! I keep on reversing the debt order and they continue to debt me anyway. This month I was debated just over R800 and because of the covid 19 situation I’m not able to reverse the debt order. I’ve called and no one is helping me. This is a tough time for everyone and taking people’s money like this is just plain unfair and not very thoughtful.

I don’t owe Telkom or Mondo any money. If anything they owe me. I need this problem fixed ASAP