DM
Daphne M

1 reviews | Active since Jan 2017

18 Jan 2017, 13:45

Unauthorised Contractshat

<p>I received 2 smses form vodacom this morning stating that my quote is processed and vetting is approved.I was surprised because I did not open any contracts recently. I called Vodacom Customer care and they informed me that two contracts have been opened in my name through Buy Mondo. The lady said she will assist in cancelling the contracts. However when I contacted Buy Mondo They told me that they can only cancel one contract because the other contract's device has already been despatched.I am now been given the run around when I did not open any contract to begin with.</p> <p>Everything was authorised, and a device was even despatched without my concern.</p> <p> </p> <p>I </p>

0
Replies (4)
Mondo
Mondo's reply18 Jan 2017, 14:38
Official

Good day Daphne,

Thank you for raising your query with Mondo Customer Care.

Kindly note that we are busy investigating your query and will revert with feedback ASAP.

Please do not hesitate to contact us, should you have any further queries.

Kind Regards
Mondo Customer Care

***

Best regards,

Mondo
Mondo's reply30 Jan 2017, 15:10
Official

Hello Daphne, Thank you for allowing us to investigate your query. As per your discussion with Kimona, your query has been resolved. We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries. Kind Regards Mondo Customer Care ***

Best regards,

DM
Daphne M's update30 Jan 2017, 16:29
Reviewer Update

Mondo staff kindly assisted with the matter and both contracts have been cancelled.

Mondo
Mondo's reply11 Jan 2023, 14:20
Official


Best regards,