Unacceptable Service from MTN / Mondo and Their Delivery Partner

I upgraded two MTN contracts through Mondo, and the delivery process has been nothing short of a disaster.

The first delivery attempt by DSV failed due to a biometric issue. I followed instructions and contacted MTN to request manual delivery, which I did the same day. Despite this, the second delivery was again set up with biometric verification, leading to yet another failed attempt.

For days after that, no delivery happened at all. DSV claimed they hadn’t received the manual delivery instruction. MTN/Mondo insisted they sent it and that it could take 3–5 working days to process. In the meantime, I’m the one stuck calling back and forth, trying to fix a problem caused entirely by poor coordination on their end.

It is completely unacceptable that MTN/Mondo can’t get a basic instruction to their delivery partner right. I’ve done everything expected of me and still have no contract in hand.

This level of service is frustrating, unprofessional, and shows a serious lack of accountability. I expect this to be resolved immediately, no more delays, no more excuses.