JK
Joubert K
1 reviews | Active since Jul 2020
27 Nov 2023, 16:49
Unacceptable Client Service and waiting.
I have been approved immediately with a contract but I am still waiting for delivery of my phone after almost 3 weeks after my contract has been approved.
Unacceptable service and they don't provide feedback on email for a reference. I have been calling the call center and everytime it is the same feedback they cannot provide when I will receive my phone.
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
28 Nov 2023, 09:03 Hi Joubert,
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received.
Please note your application has been escalated to our MTN team and we will keep you updated.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received.
Please note your application has been escalated to our MTN team and we will keep you updated.
Regards,
The Mondo Team
Mondo's reply28 Nov 2023, 09:03
Official
Hi Joubert,
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received.
Please note your application has been escalated to our MTN team and we will keep you updated.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received.
Please note your application has been escalated to our MTN team and we will keep you updated.
Regards,
The Mondo Team
JK
Joubert K's updateReviewer Update
28 Nov 2023, 10:16Good day Mondo Team,
You are more than welcome.
Thank you for your apology but I don't see that you are making an effort to resolve this matter.
You provide feedback that you escalate it but no feedback from your team has been received. As well as you provide that you will escalate the matter every time without any feedback on the escalation as well or a solution to the matter in hand.
Kind regards,
Joubert
You are more than welcome.
Thank you for your apology but I don't see that you are making an effort to resolve this matter.
You provide feedback that you escalate it but no feedback from your team has been received. As well as you provide that you will escalate the matter every time without any feedback on the escalation as well or a solution to the matter in hand.
Kind regards,
Joubert
JK
Joubert K's update28 Nov 2023, 10:16
Reviewer Update
Good day Mondo Team,
You are more than welcome.
Thank you for your apology but I don't see that you are making an effort to resolve this matter.
You provide feedback that you escalate it but no feedback from your team has been received. As well as you provide that you will escalate the matter every time without any feedback on the escalation as well or a solution to the matter in hand.
Kind regards,
Joubert
You are more than welcome.
Thank you for your apology but I don't see that you are making an effort to resolve this matter.
You provide feedback that you escalate it but no feedback from your team has been received. As well as you provide that you will escalate the matter every time without any feedback on the escalation as well or a solution to the matter in hand.
Kind regards,
Joubert