VR
Victoria R

1 reviews | Active since Feb 2015

03 Feb 2015, 12:37

Unacceptable Attitude

I take offence to a tele-marketing call centre agent from Mondo - a certain Crystal Peters - who after advising her that I do my own research and don't require any information from Mondo had the audacity to put the phone down while I was in mid-sentence. I am very well aware of Mondo's services and to be honest I have researched potential savings via yourselves however after receiving such ill-mannered attitude from your employee I am certainly going to refrain from utilising and recommending Mondo now as if this is how you treat future customers then I would hate to see what service existing customers receive!

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Replies (1)
Mondo
Mondo's reply03 Feb 2015, 13:09
Official
Hello VICTORI6,

Thank you for writing your report.

As discussed with our Customer Care Manager, Vis Chetty, your number will be added to our Do Not Contact list.

We will also investigate your claim regarding the sales consultant, as we firmly believe in offering our Customers the best service ever. Should the agent have defaulted in any way, this will be escalated to our Sales Manager to ensure this behavior is not repeated.

Regards,

Mondo Support

Best regards,