MT
Mandy T
1 reviews | Active since May 2013
10 Jun 2015, 16:24
Unable to make contact with Call Centre
Hi <br> <br> I received my R129.00 pm Telkom router on 4 June 2015. I am struggling to get connected, keeps advising unable to connect to the internet. I am unable to establish contact with the Call Centre to assist with this requirement and my son is desperate to use the router for his school projects. Also I need to make sure that this router is capped on the system for the 2.5GB as I don't want any unnecessary additional billing - thx
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Mondo's replyOfficial
10 Jun 2015, 16:52Hello mtsatsoulis,
Thank you for bringing this matter to our attention.
Due to high call volumes experienced, you would have been waiting on our IVR queue system. We apologize for the inconvenience.
As discussed with our Customer Care Manager, Vis Chetty, kindly remove sim card and insert again into your device. This should detect that your sim card is active and you can begin to utilise your device.
A consultant will contact you shortly to ensure you are able to connect to your devices.
Regards,
Mondo Support
Thank you for bringing this matter to our attention.
Due to high call volumes experienced, you would have been waiting on our IVR queue system. We apologize for the inconvenience.
As discussed with our Customer Care Manager, Vis Chetty, kindly remove sim card and insert again into your device. This should detect that your sim card is active and you can begin to utilise your device.
A consultant will contact you shortly to ensure you are able to connect to your devices.
Regards,
Mondo Support
Mondo's reply10 Jun 2015, 16:52
Official
Hello mtsatsoulis,
Thank you for bringing this matter to our attention.
Due to high call volumes experienced, you would have been waiting on our IVR queue system. We apologize for the inconvenience.
As discussed with our Customer Care Manager, Vis Chetty, kindly remove sim card and insert again into your device. This should detect that your sim card is active and you can begin to utilise your device.
A consultant will contact you shortly to ensure you are able to connect to your devices.
Regards,
Mondo Support
Thank you for bringing this matter to our attention.
Due to high call volumes experienced, you would have been waiting on our IVR queue system. We apologize for the inconvenience.
As discussed with our Customer Care Manager, Vis Chetty, kindly remove sim card and insert again into your device. This should detect that your sim card is active and you can begin to utilise your device.
A consultant will contact you shortly to ensure you are able to connect to your devices.
Regards,
Mondo Support