Unable to effectively manage a canceled contract.

<p>I had taken out a contract via Mondo for Telkom mobile, which was canceled in August.</p> <p> </p> <p>It took over 3 months of fighting to get this issue resolved as Mondo doesn't actually manage the line but merely is a 3rd party reseller.</p> <p> </p> <p>On 1 November, I received a notification from my bank of a payment made to Telkom mobile. This was not authorized and no communication as to what this is for. </p> <p> </p> <p>I have tried emailing Kimona Pillay who was the contact person who was assisting me. She told me that should I have issues, that I should be in touch directly. I have emailed her with no reply. I emailed her a second time asking</p> <p>I have emailed her with no reply. I emailed her a second time asking for her help and resolution again with no reply. </p> <p> </p> <p>I have tried calling the Mondo call center and wait on the line with no answer. I have tried calling her direct line with no answer.</p> <p> </p> <p>I need resolution on this asap as money has been deducted from account without reason.</p> <p> </p> <p>Thank you.</p> <p>Yoel</p>