AB
Adam B
1 reviews | Active since Jan 2014
09 Sept 2021, 18:30
Unable to Cancel Order
You guys keep on reminding me why I cancelled my last contract with you guys in the first place!
So I app**** for the 1000GB Mtn Home Sim-Only deal. Got an error message and I decided to go get the deal in store... So I have the contract and I don't need the deal anymore that I did online...
I cannot track the order online... I am not getting through to you guys via Email or phone...!!
Please cancel the order immediately!!!
Helpful (0)
Replies (10)0
Replies (10)
Mondo's replyOfficial
09 Sept 2021, 19:36Hi Adam,
Thank you for taking the time to write to us about your MTN cancellation query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO134541
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN cancellation query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO134541
Regards,
The Mondo Team
Mondo's reply09 Sept 2021, 19:36
Official
Hi Adam,
Thank you for taking the time to write to us about your MTN cancellation query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO134541
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN cancellation query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO134541
Regards,
The Mondo Team
AB
Adam B's updateReviewer Update
14 Sept 2021, 13:17WHEN? do I get a consultant to contact me? Today? Tomorrow? Next month? Next year?
AB
Adam B's update14 Sept 2021, 13:17
Reviewer Update
WHEN? do I get a consultant to contact me? Today? Tomorrow? Next month? Next year?
Mondo's replyOfficial
14 Sept 2021, 13:19 Hi Adam,
Trust you are well.
Please note we are currently looking into your query and will update you soon.
We apologize for the inconvenience incurred.
Regards,
The Mondo Team
Trust you are well.
Please note we are currently looking into your query and will update you soon.
We apologize for the inconvenience incurred.
Regards,
The Mondo Team
Mondo's reply14 Sept 2021, 13:19
Official
Hi Adam,
Trust you are well.
Please note we are currently looking into your query and will update you soon.
We apologize for the inconvenience incurred.
Regards,
The Mondo Team
Trust you are well.
Please note we are currently looking into your query and will update you soon.
We apologize for the inconvenience incurred.
Regards,
The Mondo Team
AB
Adam B's updateReviewer Update
14 Sept 2021, 13:30Quite a difficult task? To cancel a request
AB
Adam B's update14 Sept 2021, 13:30
Reviewer Update
Quite a difficult task? To cancel a request
Mondo's replyOfficial
14 Sept 2021, 13:39Hi Adam,
Please note you will receive a call after 2pm.
Regards,
The Mondo Team
Please note you will receive a call after 2pm.
Regards,
The Mondo Team
Mondo's reply14 Sept 2021, 13:39
Official
Hi Adam,
Please note you will receive a call after 2pm.
Regards,
The Mondo Team
Please note you will receive a call after 2pm.
Regards,
The Mondo Team
Mondo's replyOfficial
14 Sept 2021, 14:11Hi Adam,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you, therefore, kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you, therefore, kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
Mondo's reply14 Sept 2021, 14:11
Official
Hi Adam,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you, therefore, kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you, therefore, kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
Mondo's replyOfficial
14 Sept 2021, 15:01Good day,
Kindly note that a request has been escalated to the relevant department to cancel the open online application, which was done by Mondo.
Once cancellation is done, we will advise you accordingly.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Mondo's reply14 Sept 2021, 15:01
Official
Good day,
Kindly note that a request has been escalated to the relevant department to cancel the open online application, which was done by Mondo.
Once cancellation is done, we will advise you accordingly.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
AB
Adam B's updateReviewer Update
14 Sept 2021, 15:07Thx. Remember, this is the ONLINE application I have done. Not the one I did in store
AB
Adam B's update14 Sept 2021, 15:07
Reviewer Update
Thx. Remember, this is the ONLINE application I have done. Not the one I did in store
Mondo's replyOfficial
14 Sept 2021, 15:23Good day,
You are welcome.
Yes, a request was sent for the application which was done by Mondo to be cancelled.
Kindly note that the system does not authorize another dealer to cancel a stores application.
Regards,
The Mondo Team
You are welcome.
Yes, a request was sent for the application which was done by Mondo to be cancelled.
Kindly note that the system does not authorize another dealer to cancel a stores application.
Regards,
The Mondo Team
Mondo's reply14 Sept 2021, 15:23
Official
Good day,
You are welcome.
Yes, a request was sent for the application which was done by Mondo to be cancelled.
Kindly note that the system does not authorize another dealer to cancel a stores application.
Regards,
The Mondo Team
You are welcome.
Yes, a request was sent for the application which was done by Mondo to be cancelled.
Kindly note that the system does not authorize another dealer to cancel a stores application.
Regards,
The Mondo Team
Mondo's replyOfficial
15 Sept 2021, 10:56Hi Adam,
Trust you are well.
Please note that the online MTN application which was done by Mondo has been cancelled.
Your query has been resolved and will be closed.
For further enquires, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that the online MTN application which was done by Mondo has been cancelled.
Your query has been resolved and will be closed.
For further enquires, you may contact our Customer Care Team.
Regards,
The Mondo Team
Mondo's reply15 Sept 2021, 10:56
Official
Hi Adam,
Trust you are well.
Please note that the online MTN application which was done by Mondo has been cancelled.
Your query has been resolved and will be closed.
For further enquires, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that the online MTN application which was done by Mondo has been cancelled.
Your query has been resolved and will be closed.
For further enquires, you may contact our Customer Care Team.
Regards,
The Mondo Team