AB
Adam B
1 reviews | Active since Jan 2014
03 Sept 2021, 13:01
Unable to Cancel order!
You guys keep on reminding me why I cancelled my last contract with you guys in the first place!
So I app**** for the 1000GB Mtn Home Sim-Only deal. Got an error message and I decided to go get the deal in store... So I have the contract and I don't need the deal anymore that I did online...
I cannot track the order online... I am not getting through to you guys via Email or phone...!!
Please cancel the order immediately!!!
Helpful (0)
Replies (6)0
Replies (6)
Mondo's replyOfficial
03 Sept 2021, 13:11Hi Adam,
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO134541
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO134541
Regards,
The Mondo Team
Mondo's reply03 Sept 2021, 13:11
Official
Hi Adam,
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO134541
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO134541
Regards,
The Mondo Team
AB
Adam B's updateReviewer Update
07 Sept 2021, 06:46Ok, What is my feedback here?
AB
Adam B's update07 Sept 2021, 06:46
Reviewer Update
Ok, What is my feedback here?
Mondo's replyOfficial
07 Sept 2021, 08:46Good day,
Please note that we are currently looking into your query, therefore, you will receive feedback shortly.
Regards,
The Mondo Team
Please note that we are currently looking into your query, therefore, you will receive feedback shortly.
Regards,
The Mondo Team
Mondo's reply07 Sept 2021, 08:46
Official
Good day,
Please note that we are currently looking into your query, therefore, you will receive feedback shortly.
Regards,
The Mondo Team
Please note that we are currently looking into your query, therefore, you will receive feedback shortly.
Regards,
The Mondo Team
AB
Adam B's updateReviewer Update
09 Sept 2021, 18:29You are looking in to the query... But today I got another SMS, stating that my Order has been pre-approved??
AB
Adam B's update09 Sept 2021, 18:29
Reviewer Update
You are looking in to the query... But today I got another SMS, stating that my Order has been pre-approved??
Mondo's replyOfficial
09 Sept 2021, 19:42Good day,
We apologize for the inconvenience incurred.
Please note you will be contacted during business hours for an update.
Regards,
The Mondo Team
We apologize for the inconvenience incurred.
Please note you will be contacted during business hours for an update.
Regards,
The Mondo Team
Mondo's reply09 Sept 2021, 19:42
Official
Good day,
We apologize for the inconvenience incurred.
Please note you will be contacted during business hours for an update.
Regards,
The Mondo Team
We apologize for the inconvenience incurred.
Please note you will be contacted during business hours for an update.
Regards,
The Mondo Team
Mondo's replyOfficial
15 Sept 2021, 10:57 Hi Adam,
Trust you are well.
Please note that the online MTN application which was done by Mondo has been cancelled.
Your query has been resolved and will be closed.
For further enquires, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that the online MTN application which was done by Mondo has been cancelled.
Your query has been resolved and will be closed.
For further enquires, you may contact our Customer Care Team.
Regards,
The Mondo Team
Mondo's reply15 Sept 2021, 10:57
Official
Hi Adam,
Trust you are well.
Please note that the online MTN application which was done by Mondo has been cancelled.
Your query has been resolved and will be closed.
For further enquires, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that the online MTN application which was done by Mondo has been cancelled.
Your query has been resolved and will be closed.
For further enquires, you may contact our Customer Care Team.
Regards,
The Mondo Team