1 reviews | Active since Nov 2011
Unable to cancel a contract......
<p>Dont ever use mondo for any of there Telkom contracts... I tried out one of there LTE contracts and they assured my that i had 7 days to test and cancel if i was not happy with the product. </p> <p> </p> <p>I have been trying to cancel this contract since <strong>OCTOBER 2016 </strong>every time i phone their customer care i sit in a queue for 15-30 minutes. When i eventualy get through to an agent they keep telling me that somone will phone me back from the cancelation department wich never happens... I still get debited every month for a product i dont have!!!</p> <p> </p> <p>The worst service i have ever received.</p>
Good day Jean Pierre,
Thank you for raising your query with Mondo Customer Care.
Kindly note that we are busy investigating your query and will revert with feedback ASAP.
Please do not hesitate to contact us, should you have any further queries.
Kind Regards
Mondo Customer Care
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Good day Jean Pierre,
Thank you for raising your query with Mondo Customer Care.
Kindly note that we are busy investigating your query and will revert with feedback ASAP.
Please do not hesitate to contact us, should you have any further queries.
Kind Regards
Mondo Customer Care
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I received a text message from mondo on the 21 feb that my contract was canceled but i was debited again..... will this contract ever be cancelled????
I received a text message from mondo on the 21 feb that my contract was canceled but i was debited again..... will this contract ever be cancelled????
Hi Jean Pierre,
We have not been successful contacting you, however, we trust that your query has now been resolved.
Should you have any further queries please feel free to contact.
Regards,
Mondo Team
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Hi Jean Pierre,
We have not been successful contacting you, however, we trust that your query has now been resolved.
Should you have any further queries please feel free to contact.
Regards,
Mondo Team
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