*****ulent upgrade!

I never wanted an upgrade on my phone in 2022. A lady called me up from Mondo Rewards and although I said no she went ahead and upgraded anyway! That's *****! They found in my favour and I was told it would be sorted out and my money will be refunded, because my account was debited for multiple amounts for this so called upgrade! It took me months and money spent on calls to them and always telling the same story to different agents! Each one has the same story. "IT'S BEEN ESCALATED AS WE CAN SEE THE AMOUNT THAT IS SUPPOSED TO BE CREDITED TO YOUR ACCOUNT!" "I WILL EMAIL YOU AS SOON AS I CAN!" "I'LL CHAT TO MY SUPERVISOR AND CALL YOU RIGHT BACK!" I'm tired if all these excuses from *********** staff that probably are trained to say the same thing! Up to now..2024, I haven't had any response. And i still cannot upgrade now that it's due because according to mtn I've already upgraded my phone! They don't even deserve one star! DO NOT DEAL WITH MONDO REWARDS COMPANY!