VR
Veekash R

1 reviews | Active since Apr 2022

14 Jan 2024, 21:17

*****ulent Creation of Contract

Mondo has *******ly utilised my mother's details to open up a contract with MTN. She has given no instruction to take out this contract. Mondo is enabling *****ulent activities. An absolute disgrace to de***** a pensioner who has no access to internet to process online applications. We demand the contract be cancelled immediately along with an explanation of how the contract was created & how the personal details obtained.

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Replies (1)
Mondo
Mondo's reply15 Jan 2024, 18:33
Official
Hi Veekash
 
Thank you for taking the time to write to us about your MTN query. 
 
We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours. 
 
Regards, 
The Mondo Team