NG
Nerosha G
1 reviews | Active since Jun 2022
18 Apr 2024, 14:27
*****ulent contract application
I’m utterly disappointed with MTN and Mondo services! I received an email this morning about an order delivery for an iPhone 15 which I didn’t authorise nor order! I went into the South Coast Mall Branch to report and cancel this contract - a guy named Kyle Smith assisted by saying this contract was opened online yesterday afternoon had no answers when I asked how was this authorised online ! All he did was give me a number to cancel the contract, I sat on many calls trying to cancel eventually got ahold of any agent from the cancellations dept (Mondo) who stated it will take 3-5 days for this to be actioned also this is out for delivery already ! Imagine clearly they do not know the meaning of immediately! I told her I need this cancelled today ! I will not be responsible for a R900 contract that I did not approve of! Hopefully I will receive feedback today ! I also contacted the ***** department who was actually so helpful thank you Linda! However MTN and Mondo how do you allow these online purchases without any consent or authorisation from the account holder ! The delivery address doesn’t even match my address on system! I as a client also had to call the delivery services DSV to make sure this delivery does not take place ! All this running around and panicking for something that you guys should be held accountable for ! For your sake I hope this order is cancelled on time! Pathetic honestly be sure I will be opening up a legal case against you !
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
19 Apr 2024, 09:50Hi Nerosha,
Thank you for taking the time to write to us about your the ********** application.
We sincerely apologize for the level of service you have received.
An urgent cancellation request has been submitted and we will keep you updated.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your the ********** application.
We sincerely apologize for the level of service you have received.
An urgent cancellation request has been submitted and we will keep you updated.
Regards,
The Mondo Team
Best regards,
Mondo's reply19 Apr 2024, 09:50
Official
Hi Nerosha,
Thank you for taking the time to write to us about your the ********** application.
We sincerely apologize for the level of service you have received.
An urgent cancellation request has been submitted and we will keep you updated.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your the ********** application.
We sincerely apologize for the level of service you have received.
An urgent cancellation request has been submitted and we will keep you updated.
Regards,
The Mondo Team
Best regards,
NG
Nerosha G's updateReviewer Update
21 Apr 2024, 00:00I don’t understand how you people operate! Between you and MTN you guys are just frustrating me! I received an email to say that this contract will be cancelled and it will take 24 hours to reflect on the system this was on Friday ! Today I get an sms to say the outcome of this case was invalid because you guys have a recording of me accepting the contract which is a complete lie as I spoke to no one about a contract! I didn’t even know you guys existed until this whole thing happened ! Nosipho was the agent I spoke to - says I should go to MTN to listen to recording which doesn’t make sense because MTN told me this was an online application that was done! Also you guys didn’t even have my number as the number in the contract is not in use and according to an agent from MTN who called me on Thursday that the number will now be black listed ! She then further states that I cannot cancel the order as then I would have to pay a penalty! This was not said to me the day I called and distinctly told you guys that this was a *****ulent case further more who signed the contract and how was my id and finger prints accessed because I know that you guys ask for a lot of things when a contract is opened yet none of that was done just because you assume it was me you spoke to you can’t cancel the contract that’s absolute nonsense ! Also I want you guys to do a proper investigation and play the recording you assume you have to the recording that was actually done today! Do your proper research before you speak nonsense ! I am now opening up a case and you will be hearing from my legal team !
NG
Nerosha G's update21 Apr 2024, 00:00
Reviewer Update
I don’t understand how you people operate! Between you and MTN you guys are just frustrating me! I received an email to say that this contract will be cancelled and it will take 24 hours to reflect on the system this was on Friday ! Today I get an sms to say the outcome of this case was invalid because you guys have a recording of me accepting the contract which is a complete lie as I spoke to no one about a contract! I didn’t even know you guys existed until this whole thing happened ! Nosipho was the agent I spoke to - says I should go to MTN to listen to recording which doesn’t make sense because MTN told me this was an online application that was done! Also you guys didn’t even have my number as the number in the contract is not in use and according to an agent from MTN who called me on Thursday that the number will now be black listed ! She then further states that I cannot cancel the order as then I would have to pay a penalty! This was not said to me the day I called and distinctly told you guys that this was a *****ulent case further more who signed the contract and how was my id and finger prints accessed because I know that you guys ask for a lot of things when a contract is opened yet none of that was done just because you assume it was me you spoke to you can’t cancel the contract that’s absolute nonsense ! Also I want you guys to do a proper investigation and play the recording you assume you have to the recording that was actually done today! Do your proper research before you speak nonsense ! I am now opening up a case and you will be hearing from my legal team !
Mondo's replyOfficial
17 May 2024, 15:08Hi Nerosha,
Trust you are well,
We sincerely apologise for the way in which the cancellation of your order was managed. We understand the inconvenience this has caused you.
The application was successfully cancelled on the system.
Kind Regards,
The Mondo Team
Trust you are well,
We sincerely apologise for the way in which the cancellation of your order was managed. We understand the inconvenience this has caused you.
The application was successfully cancelled on the system.
Kind Regards,
The Mondo Team
Best regards,
Mondo's reply17 May 2024, 15:08
Official
Hi Nerosha,
Trust you are well,
We sincerely apologise for the way in which the cancellation of your order was managed. We understand the inconvenience this has caused you.
The application was successfully cancelled on the system.
Kind Regards,
The Mondo Team
Trust you are well,
We sincerely apologise for the way in which the cancellation of your order was managed. We understand the inconvenience this has caused you.
The application was successfully cancelled on the system.
Kind Regards,
The Mondo Team
Best regards,