PT
PUMEZA T
1 reviews | Active since Mar 2023
06 May 2023, 08:07
*****ulent activity
Beginning March 2023...a sales lady sold me a laptop on contract and she told me that if i take the laptop i will get an education voucher. I took the contract and the laptop was delivered but there was no voucher. I called 132 to inquire about it and a gentlemen called Fred promised to send a voucher and i was happy and rated him 10 for his help. Unfortunately no voucher was received. I called several times, sent emails to mtn customer care,man ***** line but no one responded. I am now paying for the laptop but a promise was not delivered.
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Replies (1)Mondo's replyOfficial
08 May 2023, 08:30Good day Pumeza,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO373721
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO373721
Regards,
The Mondo Team
Mondo's reply08 May 2023, 08:30
Official
Good day Pumeza,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO373721
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO373721
Regards,
The Mondo Team
