*****ULENT ACCOUNTS - NO RESOLUTION OFFERED

Unbelievably poor business practices. Discovered contracts were taken with my details *****ulently, debit orders tried to go off. When I emailed customercare i got a response from Sales.admin, who completely ignored my request to terminate or deal with this *****ulent activity, **** about what contracts were taken out, told me I HAD TO WAIT 48Hours for the contract (that I did not initiate) to show, and then the following week told me someone had in the month of January taken out two products using my name.

I have repeatedly requested termination and raised instances of *****, and no resolution has been given up to now. How do you allow identity theft to happen and try to take money, but then don't offer a means to resolve it?