Ugly experience

Kimesha Pillay Nicolin Perumal

- What an ugly experience received from Mondo.

I app**** for a phone online Samsung A53, the deliver to me A52 (Really). on the contract they promised me to expect screen protector, earphones as part of the package, dololo nothing was delivered except wrong phone.

I asked them to cancel my contract and collect their phone back, all this is within a day of receiving incorrect parcel, they promised to send DSV for collection, after three days nothing happened had to them back and follow up and they **** saying request was sent to DSV fortunate enough had to call DSV immediately and only to found out they did not, we had to do conference call and that was the only time where email request was sent.

DSV responded very fast to collect the phone next day, however MONDO did not even do a follow up on the process, i had to call them again. i am the one who gave them RMA number and tracking numbers... they have all what they need to cancel the contract but even now they are telling me about 14 days waiting period.

This is very unprofessional and useless service, If it was all about me this company can just close and all the service providers MTN/VODACOM/CELLC/TELKOM must cancel their contract as this is dragging their reputation into a mud.

Am very disappointed and upset, as we speak i don't have a phone and I can't take another contract is not closed or cancel. Who can help to close this unprofessional company. call me on ***