MM
Mapule M
1 reviews | Active since Sept 2021
14 Feb 2023, 15:05
****ty service
Horrible experience I have had with this useless company. They first sold me a package that doesn’t exist and upon investigation they cancelled it with MTN. I then went straight to MTN to do my upgrade personally and they went behind my back to cancel that contract AGAIN!
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
14 Feb 2023, 15:14Good day Mapule,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO285011
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO285011
Regards,
The Mondo Team
Mondo's reply14 Feb 2023, 15:14
Official
Good day Mapule,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO285011
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO285011
Regards,
The Mondo Team
Mondo's replyOfficial
21 Feb 2023, 15:35Hi Mapule,
Trust you are well.
Please note that an upgrade was processed by Mondo in Septemeber 2022 and this upgrade was reversed in November 2022.
Reversal Reference Number: ***
Date Reversal Done: 25/11/2022
As per the MTN system, there are no further cancellations done on your MTN number.
You may apply for an upgrade at your nearest MTN store.
The above query will now be closed.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that an upgrade was processed by Mondo in Septemeber 2022 and this upgrade was reversed in November 2022.
Reversal Reference Number: ***
Date Reversal Done: 25/11/2022
As per the MTN system, there are no further cancellations done on your MTN number.
You may apply for an upgrade at your nearest MTN store.
The above query will now be closed.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply21 Feb 2023, 15:35
Official
Hi Mapule,
Trust you are well.
Please note that an upgrade was processed by Mondo in Septemeber 2022 and this upgrade was reversed in November 2022.
Reversal Reference Number: ***
Date Reversal Done: 25/11/2022
As per the MTN system, there are no further cancellations done on your MTN number.
You may apply for an upgrade at your nearest MTN store.
The above query will now be closed.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that an upgrade was processed by Mondo in Septemeber 2022 and this upgrade was reversed in November 2022.
Reversal Reference Number: ***
Date Reversal Done: 25/11/2022
As per the MTN system, there are no further cancellations done on your MTN number.
You may apply for an upgrade at your nearest MTN store.
The above query will now be closed.
Have a lovely day further.
Regards,
The Mondo Team