1 reviews | Active since Jul 2020
****TY AND PATHETIC SERVICE
Last week I was very impressed with the service I received from Asiphe at Mondo. NOW this week I have been extremely unhappy with the ****ty service that I received from Mondo. My upgrade was canceled for no reason and here I am waiting eagerly for my new phone. I called yesterday 10/01 and was told they have requested for the courier company to release my parcel I should receive it today. TODAY I receive an email from Mondo telling me my upgrade has been canceled and that I should reapply.
I am not sure how Mondo works but honestly there is no communication or understanding between staff and no updating on their system. it's like everyone there works on their own system.
MTN should really think about getting a new provider because this is just too ****ty service. People truly have no idea what is happening.
And to top it off NOT ONCE IS THE AGENT THAT WAS DEALING WITH MY UPGRADE CALL ME. It's a company that basically sells cellphones but does not bother to call a customer.
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO168391
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO168391
Regards,
The Mondo Team
Please note that your recent MTN upgrade was cancelled, as the order was returned to the warehouse.
As per DSV tracking, the order was returned, due to the order being rejected at point of delivery.
Kindly advise if you may have rejected the order last week.
We apologize for the inconvenience caused.
Regards,
The Mondo Team
Please note that your recent MTN upgrade was cancelled, as the order was returned to the warehouse.
As per DSV tracking, the order was returned, due to the order being rejected at point of delivery.
Kindly advise if you may have rejected the order last week.
We apologize for the inconvenience caused.
Regards,
The Mondo Team
Please note that the order reflects as cancelled on the MTN system and a new order was processed last week by MTN.
Your query will now be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Please note that the order reflects as cancelled on the MTN system and a new order was processed last week by MTN.
Your query will now be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team