SJ
Sithabiso J

1 reviews | Active since May 2020

27 Jul 2023, 23:06

TWO MONTHS, STILL WAITING FOR MY REFUND!!!

It's been a full TWO MONTHS waiting for "someone" to contact me as promised. 24 May - I paid R490 for the R249 Home Router deal. 26 May - I was told to email them the proof of payment. I did so.

A week later I had to call as nobody was updating me. I was told that my 'order was canceled due to a system error'. I told them I need my refund. I've since been communicating with MTN on Facebook and I'm always given the standard "please inbox us" and "We've logged your request, someone will contact you" The Mondo inbox is run by a useless automated response system.

0
Replies (2)
Mondo
Mondo's reply28 Jul 2023, 08:32
Official
 Hi Sithabiso ,
 
 Thank you for sharing your experience with us.

We're sorry to hear that it didn't meet your expectations or the standards we hold ourselves to. We appreciate your feedback and want to ensure that we make things right. 
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you.
 
Your Case Number is: RCO423771.
 
Regards,
 
The Mondo Team  
SJ
Sithabiso J's update02 Aug 2023, 12:33
Reviewer Update
6 Days later. I am yet to receive a call from your agent.