Two months later, still no refund

Okay Mondo is the biggest **** ever, I still haven’t received my refund for MTN SIM card which was not delivered. It’s been two months now calling and emailing Mondo for my refund, the consultants are also *****, I first spoke to Miranda Khumalo who promised I would get my refund the next Tuesday that’s over 7 weeks ago and still nothing. Last week Tuesday 05/10/2021 I spoke to Amanda Joseph who pretended to be nice and assured me my refund will be in by Wednesday 13/10/2021 but still nothing. Worse when I call the customer service line it’s says it’s out of office hours even though it’s within office hours mentioned on the recording. I wouldn’t recommend Mondo to anyone. Customer service is horrible and they are basically glorified ********