1 reviews | Active since Apr 2021
******* into taking an Additional data contract
A sales agent called me last week Monday notifying that there will price increase on my current data plan and because I have been loyal customer and account is up to date with MTN she is offering me a data plan where I will be paying R269 instead of the current R299 plan I am on. The plan she is offering me also has a LTE router. So I was not sure all of this I told her before I take I want to see the contract which I never got until this week when I had to call Mondo numerous times. The contract states that I got an additional contract, meaning I now have two data contracts with MTN. For past year I have been paying MTN R302. 02 for my data plan contract but as of this on the 21st (which is weird because I only get paid on the 25th that sales girl chose the date for me) I will be paying MTN R597.55. So when the sales girl called make an offer she made it as if I will be only R269 but she never said it is additional contract. What I like know is why would I need two data contracts. I have logged calls with to come and take their router and sim card but I was told go to a MTN store the people at stores say they are franchises and Mondo will have to send a driver to come fetch the router and sim, because I can't pay for two data contracts. Mondo will just have to cancell this additional contract.
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO211232
Regards,
The Mondo Team
Best regards,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO211232
Regards,
The Mondo Team
Best regards,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Best regards,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Best regards,
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Best regards,
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Best regards,
