******* and ****med

I accepted a contract from Mondo on September 2017, the first offer was a 1gig freeme top up which included a hisense handset for R99.00 a month and the second one was for a 500mb top up for R 69.00 a month. But to my surprise only 2 sim cards were delivered to me. I called Mondo and I was told their system showed that I only took sim only contract for two sim cards, the consultant listened to the call recording and actually picked the part i was told about a phone and said one of the resolution team was going to contact me but never did.

I then called again because they kept debiting my account and this time i was told that there's nothing about a phone on the call recording. I then requested a call recording and I was told to go to any Telkom store and they'll send the call recording there and when i went to the store I was told that they don't deal with Mondo. My contract was for R 168.00 a month but they kept debiting more money than that. now I’m supposed to pay more money than what I had agreed on and I don't use their services, I even lost the sim cards because I didn't have a phone. It’s been over 12 months and my query has still not been resolved