******* and misinformed

Good day, It is with most dissatisfaction to be wring this email. My husband who included in this email received a call from one of your sales consultants to offer us a sim card deal that comes with a router as according to him “he picked up that I use over 600 on data on my number” My husband requested he speaks to me as I am using that number. The sales agents advised we won’t be upgrading my current line but be adding a new line and the current sim card contract will be cancelled, I then requested for time to think about, and he gave us an hour. A decision could not be made the same day and the agent called me on 18/11/22, I advised him that my husband has given me the go ahead to make the decision if I want the sim card or not however he does not want to through any sort of admin, meaning if the sales agent cannot cancel the current sim card contract then we are not taking it and this was made absolutely clear to the agent. The agent then advised if we are not able to call in and cancel that is not an issue, when the contract is taken there will be someone that will contact my husband which is the account holder to confirm the contract and the person will be able to assist with the cancellation. I enquired from the agent if the sim card and router can be collected at the store as my husband is not able to accept deliveries, the agent advised that I call *** to request for the delivery address to be changed to mine. He advised I can call myself and I will be assisted. THE ABOVE INFORMATION IS INCORRECT!! My husband did not receive a call from anyone to confirm the contract Customer care cannot assist me with anything, they advised they can only speak to the account holder We called Vodacom to cancel and were informed we cannot cancel the current sim deal I am on as the agent did not upgrade the number but added a new line meaning we will be paying twice!! Now all this means we will be paying twice!!!! We were ticked and misinformed into taking a new contract which is UNACCEPTABLE AND THAT IS *****! Looking forward to hearing from your team and to have this matter resolved IMMEDIATELY!!.