Trashy Service at Mondo (buyMondo)

Agreed to an MTN contract through Mondo over a week ago. In the initial correspondence, I was told I'd be receiving the paperwork via email in 2 -3 days. Well that was 8th October and today is the 15th and I've not received any email either confirming or rejecting the contract. What borhers me about this whole charade is that I had already given them my banking details and a date for the debit order had already been agreed to. It would be an unnecessary bother to have my bank retract funds that might be debited over no show contract. I've sent email, calls and IMs to mondo but I'm not getting any response. Once when I was lucky enough to have my call attended to, I was given some number to call. I asked for some reference number which I can use to identify my issue and the customer care agent got blank. Since then my emails are not being rep**** to, calls are not being picked and IMs are not being responded to on their live chat platform. If I had an option to, I'd rate Mondo -5 for trashy service.