NK
Nondumiso K

1 reviews | Active since Dec 2018

10 Dec 2018, 15:38

Trash service by BuyMondo

If I could give them a zero rating, I would. I received a call from them and I told the lady I don't want to purchase over the phone but she convinced me it would be cheaper than going to a branch. I then ordered MTN cellphone contracts. I was told delivery would take place within a specified period and it didn't. When I try calling the call centre I either get put on hold for long periods of time and get told to rather email or I get an automated response saying I'm calling outside of their business hours (I called on Friday at 2pm but business hours end at 4pm on Fridays!!). I've emailed them to cancel the contracts but haven't received any confirmation yet that this has been done. I will be reversing any and all debit orders. Don't do business with them rather go to a branch!

0
Replies (3)
Mondo
Mondo's reply10 Dec 2018, 15:47
Official
Good Day Nondumiso, 

Thank you for raising your query with us. 

Please note that we will be in contact with you shortly. 

Kind Regards, 

Mondo Team 

Mondo
Mondo's reply31 Dec 2018, 11:47
Official
Good Day Nondumiso, 

Please note that your cancellation is still in progress.

We will keep you updated on the progress of this.

Kind Regards,

Mondo Team 
Mondo
Mondo's reply22 Jan 2019, 15:25
Official
Good Day Nondumiso, 

As per your discussion with Phindile, your contract has been successfully cancelled and your query is resolved.

Should you have any further queries please contact us on ***.

Kind Regards,

Mondo Team