LW
Logan W
1 reviews | Active since Nov 2019
25 Aug 2022, 09:21
Total **** Stay Away!
We were told by the lady on the phone she is from MTN, this lady sold two contracts to us saying they are month to month and we can cancel anytime. When we wanted to cancel these contracts they said we can't these contracts are 24-month contracts. We lodged a dispute and won the dispute. We then received an email saying BOTH contracts will be cancelled after months of waiting only one contract has been cancelled. When we phoned in again they say we need to lodge a new dispute for the second contract to be cancelled because that contract was not included in the previous dispute. Both contracts were upgraded on the same phone call and were advised on numerous occasions that they will cancel both contracts. This means that multiple Mondo and MTN staff have **** to us again! Stay away from MTN and MONDO!
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
25 Aug 2022, 09:31Good day Logan,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO264188
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO264188
Regards,
The Mondo Team
Mondo's reply25 Aug 2022, 09:31
Official
Good day Logan,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO264188
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO264188
Regards,
The Mondo Team
Mondo's replyOfficial
25 Aug 2022, 13:05Hi Logan,
Trust you are well,
As per our telephonic discussion, please note the number for your 1st dispute was cancelled.
The dispute that we logged for you has been deemed Valid, therefore, an urgent cancellation request has been sent to MTN.
We will keep you updated on the progress of the cancellation.
Have a great day further.
Regards,
The Mondo Team
Trust you are well,
As per our telephonic discussion, please note the number for your 1st dispute was cancelled.
The dispute that we logged for you has been deemed Valid, therefore, an urgent cancellation request has been sent to MTN.
We will keep you updated on the progress of the cancellation.
Have a great day further.
Regards,
The Mondo Team
Mondo's reply25 Aug 2022, 13:05
Official
Hi Logan,
Trust you are well,
As per our telephonic discussion, please note the number for your 1st dispute was cancelled.
The dispute that we logged for you has been deemed Valid, therefore, an urgent cancellation request has been sent to MTN.
We will keep you updated on the progress of the cancellation.
Have a great day further.
Regards,
The Mondo Team
Trust you are well,
As per our telephonic discussion, please note the number for your 1st dispute was cancelled.
The dispute that we logged for you has been deemed Valid, therefore, an urgent cancellation request has been sent to MTN.
We will keep you updated on the progress of the cancellation.
Have a great day further.
Regards,
The Mondo Team
LW
Logan W's updateReviewer Update
02 Sept 2022, 20:08Hi,
Firstly, please remove our numbers from your reply on a public forum. By posting our numbers in your reply you are violating our right to privacy. I do not care if the numbers are hidden or not.
Secondly, even though you cancelled one contract, you still debited that contract's premium this month. We paid for a contract with MTN and Mondo that has been cancelled and moved to another service provider for almost a week now.
When I ask for you to phone me, you just ignore my request and reply with we are working on the cancellation of the second contract, which is also taking a lot longer than previously promised.
This just reiterates Mondo and MTN can’t be trusted.
Firstly, please remove our numbers from your reply on a public forum. By posting our numbers in your reply you are violating our right to privacy. I do not care if the numbers are hidden or not.
Secondly, even though you cancelled one contract, you still debited that contract's premium this month. We paid for a contract with MTN and Mondo that has been cancelled and moved to another service provider for almost a week now.
When I ask for you to phone me, you just ignore my request and reply with we are working on the cancellation of the second contract, which is also taking a lot longer than previously promised.
This just reiterates Mondo and MTN can’t be trusted.
LW
Logan W's update02 Sept 2022, 20:08
Reviewer Update
Hi,
Firstly, please remove our numbers from your reply on a public forum. By posting our numbers in your reply you are violating our right to privacy. I do not care if the numbers are hidden or not.
Secondly, even though you cancelled one contract, you still debited that contract's premium this month. We paid for a contract with MTN and Mondo that has been cancelled and moved to another service provider for almost a week now.
When I ask for you to phone me, you just ignore my request and reply with we are working on the cancellation of the second contract, which is also taking a lot longer than previously promised.
This just reiterates Mondo and MTN can’t be trusted.
Firstly, please remove our numbers from your reply on a public forum. By posting our numbers in your reply you are violating our right to privacy. I do not care if the numbers are hidden or not.
Secondly, even though you cancelled one contract, you still debited that contract's premium this month. We paid for a contract with MTN and Mondo that has been cancelled and moved to another service provider for almost a week now.
When I ask for you to phone me, you just ignore my request and reply with we are working on the cancellation of the second contract, which is also taking a lot longer than previously promised.
This just reiterates Mondo and MTN can’t be trusted.
Mondo's replyOfficial
21 Sept 2022, 08:58Good Day,
Please note that both lines that were processed by Mondo have been cancelled.
A credit request has been submitted and this will reflect in your next MTN invoice.
MTN Cancellation Reference Number: ***
Your query will now be closed.
Should you require further assistance, you may send an email to *** or you may contact us on ***.
Regards,
The Mondo Team
Please note that both lines that were processed by Mondo have been cancelled.
A credit request has been submitted and this will reflect in your next MTN invoice.
MTN Cancellation Reference Number: ***
Your query will now be closed.
Should you require further assistance, you may send an email to *** or you may contact us on ***.
Regards,
The Mondo Team
Mondo's reply21 Sept 2022, 08:58
Official
Good Day,
Please note that both lines that were processed by Mondo have been cancelled.
A credit request has been submitted and this will reflect in your next MTN invoice.
MTN Cancellation Reference Number: ***
Your query will now be closed.
Should you require further assistance, you may send an email to *** or you may contact us on ***.
Regards,
The Mondo Team
Please note that both lines that were processed by Mondo have been cancelled.
A credit request has been submitted and this will reflect in your next MTN invoice.
MTN Cancellation Reference Number: ***
Your query will now be closed.
Should you require further assistance, you may send an email to *** or you may contact us on ***.
Regards,
The Mondo Team