TOTAL FAILURE FROM MANAGEMENT

I took a laptop and MTN data contract in January 2022 when the package was delivered some of the promotional items were not included (laptop bag, mouse and Microsoft office activation key). Numerous phone calls upwards of 24 calls to date have been made to resolve this to no avail, I have heard excuses ranging from they are in communication with MTN to have the items delivered, to the most recent interaction receiving shocking news that the items were a limited amount promotion (nothing was stated on MTN website to this effect) and I will not receive them, I am yet to get a call from a manager to try and find a resolution after requesting this numerous times. I am now left with no option but to go the Legal route, I am one of the fortunate people that has all the telephonic recordings of every interaction with Mondo staff so no need to try and get those records from them. This is a subtle warning about the shocking lack of Customer Satisfaction from a management level. The Poor staff that work there are just pawns in a misled company filled with inept management and broken promises.