1 reviews | Active since Oct 2016

20 Oct 2016, 07:03

Too much Bad publicity, please cancel my Contract

<p>Good Day</p> <p> </p> <p>i have accepted taking your contract for a sim on the 12 th of October 2012, i was told it will be delivered within 5 working days, and that i will recieve an sms with cantact details when i need to enquire, today is the 6th day bt havent recieved a call for arrangement of delivery, bt R29 which was meant for that has been deducted from my account. </p> <p> </p> <p>Kindly cancel my contract and never call me ever again or deduct money from my account, this is just bad, so many negative publicity???</p> <p> </p> <p>i cant do this i expected professionalism. Telkom

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Replies (4)
Mondo
Mondo's reply20 Oct 2016, 08:24
Official

Good day Phumzi Milly,

Thank you for raising your query with Mondo Customer Care.

Kindly note that we are busy investigating your query and will revert with feedback ASAP.

Please do not hesitate to contact us, should you have any further queries.

Kind Regards
Mondo Customer Care

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's update25 Oct 2016, 10:12
Reviewer Update

I just recieved the simcard today and its not active yet, I did ask one of your consultants when i accepted the offer that i want a simswap, i see on telkom website that it can be done in store.

why is it such a long process though??

's update26 Oct 2016, 13:41
Reviewer Update

Problem Solved within 24 hours. Thanks Mondo/ Telkom and lovely consultant .

Mondo
Mondo's reply11 Jan 2023, 14:20
Official