MB
Mandysa B
1 reviews | Active since Aug 2021
01 Mar 2022, 14:17
to can cancel the contract
i took a contract with Mondo in December they sent me a faulty Wi-Fi router i did return it within 7 working days , on February on the 27 2022 i called mtn and they were so useless no once can help me i v been send from pillar to post i am frustrated
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Replies (2)
Mondo's replyOfficial
01 Mar 2022, 14:29Good day Mandysa,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO191812
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO191812
Regards,
The Mondo Team
Mondo's reply01 Mar 2022, 14:29
Official
Good day Mandysa,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO191812
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO191812
Regards,
The Mondo Team
Mondo's replyOfficial
01 Mar 2022, 16:02Hi Mandysa,
Trust you are well.
Please note that your MTN cancellation was done and a follow up on credits has been sent to the MTN team.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation was done and a follow up on credits has been sent to the MTN team.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's reply01 Mar 2022, 16:02
Official
Hi Mandysa,
Trust you are well.
Please note that your MTN cancellation was done and a follow up on credits has been sent to the MTN team.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation was done and a follow up on credits has been sent to the MTN team.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team