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1 reviews | Active since Feb 2017

27 Aug 2021, 08:27

Tired Waiting with no response

It has now been almost a month waiting for my delivery. I send emails daily but do not get any response. I have never ever in my whole life experienced such mediocre service.

0
Replies (10)
Mondo
Mondo's reply27 Aug 2021, 08:33
Official
Hi Martin,
 
Thank you for taking the time to write to us about your Telkom delivery.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO133126
 
Regards,
 
The Mondo Team
Mondo
Mondo's reply27 Aug 2021, 09:12
Official
Hi Martin,

Trust you are well.

As discussed with Nicole, please note that an urgent delivery request will be sent to the relevant team.

Kindly note that the WeGrow voucher will not be included in the deal.

We will keep you updated of the progress of your delivery.

We do apologize for the delay.

Regards,
The Mondo Team
's update01 Sept 2021, 11:16
Reviewer Update
Day 4 after your promise and still no feedback with regards to delivery. Please contact me urgent to cancel this deal and get a full refund
Mondo
Mondo's reply01 Sept 2021, 16:56
Official
Good day,

We do apologize for the inconvenience caused.

Kindly note that we will be in contact with you tomorrow.

Regards,
The Mondo Team
's update20 Sept 2021, 13:24
Reviewer Update
19 Days after you guys responded to me and still no emails, phone calls nothing from your side. I have send emails to cancel the Telkom order with no response. I then app**** for a MTN Contract with you guys for a Samsung Galaxy Note 20 Ultra. I was approved and the agent said that you have stock. Last week Friday when I phoned the agent told me that you do not have stock and dont know when you will have stock. I then send emails requesting a senior manager to call me but once again nothing! Clearly customer service does not mean anything to you guys. So as the client I must just wait? I have already waited 2 months!
Mondo
Mondo's reply20 Sept 2021, 13:43
Official
Hi Martin,

Trust you are well.

Please note that we will cancel your Telkom order, as requested and we will refund you the admin fee.

Kindly note, that your MTN application is in an Approved-Approved status, which means that there is either stock constraints or a system error.

Therefore, we have escalated this to the sales team to find if there is a stock delay of the color of the device.

We do apologize for the inconvenience which has been caused.

Regards,
The Mondo Team
's update21 Sept 2021, 14:02
Reviewer Update
Hi Mondo. I am still awaiting feedback on my MTN order. How long does it take to check stock? I need to make a decission today.
Mondo
Mondo's reply21 Sept 2021, 16:45
Official
Good day,

Please note that we will provide you with feedback by tomorrow.

Regards,

The Mondo Team
's update22 Sept 2021, 19:35
Reviewer Update
Hi Mondo. Just as expected no feedback from you guys. This is really not funny anymore. You guys clearly don’t care about your clients. My matter was supposed to be escalated and this is how you treat an already upset client. Please proceed in cancelling all outstanding orders on my name. I have had it with you guys! No more!
Mondo
Mondo's reply23 Sept 2021, 09:06
Official
Hi Martin,

Trust you are well.

Please note that the MTN application is still in an Approved-Approved status.

We have escalated this to the sales team and we are currently awaiting feedback.

We do apologize for the delay.

Regards,

The Mondo Team